Refunds

Refunds

You always have 14 days right to refund products bought from Michael Jensens Shop (shop.michaeljensens.com). The right to refund is calculated from the day your products arrive.

If you chose to refund a product all you have to do is return the product in same condition and amount as you received it. If the product is used in a way that has clearly worsened the quality of the product, the right to refund is voided.

When the product is returned and the return is accepted, the price, including shipping, is returned to your account within a few days. The price for returning the product is covered by the customer.

It is always a good idea to include various documentation, such as a copy of the receipt and any email correspondence preceding the return, as well as your account information for the refund.

 

 

Fortrydelsesret

Du har altid 14 dages returret på varer købt på Michael Jensens Shop (shop.michaeljensens.com). Fortrydelsesretten er regnet fra den dag du modtager dine varer.

Hvis du vælger at fortryde et køb, skal du blot returnere varen i samme stand og mængde som du modtog den. Hvis varen er brugt på en måde, som helt åbenbart har forringet varens salgsværdi, bortfalder fortrydelsesretten.

Når varen er modtaget retur og godkendt, refunderes købsprisen (incl. porto) til din konto indenfor få dage. Omkostninger til returnering skal du selv afholde.

Det vil altid være en god idé at medsende diverse dokumenter, så som kopi af ordrebekræftelse/faktura og eventuel forudgående korrespondance samt dit registrerings- og kontonummer.